About Gazal Eyecare
Are your frames 100% authentic?
Yes. Gazal Eyecare is an authorized dealer for every brand we carry — Jacques Marie Mage, Lindberg, Kuboraum, Akoni, Anne et Valentin, Thierry Lasry, Maui Jim, and our house brand Gazal Eyewear. Every frame is 100% authentic and sourced directly, with full manufacturer support.
Do you accept returns or offer refunds?
All sales are final and we do not offer monetary refunds — many of our pieces are one-of-a-kind or very small production. Eligible items can be returned for store credit: within 3 days of delivery for shipped orders, or 3 days of purchase in store. Items must be unworn and in original condition with the original case and packaging. Store credit never expires; once a store credit has been used, that purchase is final.
How much is shipping and how long does it take?
Shipping is calculated at checkout. Orders ship the day they're ready and most domestic orders arrive within 3–7 business days. Pre-orders and special orders take longer — for example, a LINDBERG color combination we order for you typically takes 4–5 weeks just to arrive from LINDBERG, before any lens work. Frames with custom prescription lenses ship once your lenses are finished.
Do you ship internationally?
Yes, we ship worldwide, though we can't guarantee international delivery times — they depend on each country's postal handling and customs. All duties, taxes, and import fees are the customer's responsibility.
Can I customize lens tints?
Yes — our Lens Builder lets you design custom-tinted lenses online and see exactly how they'll look before ordering.
Can you make prescription lenses for the frames you sell?
Yes — that's our specialty. Our in-house lens studio cuts single vision, progressive, polarized, photochromic, and custom-tinted lenses, including for challenging shapes like Kuboraum sculptural frames and ultra-thin Lindberg titanium.
How do I send you my prescription after ordering?
Email, text, or call us — whatever is easiest. We do need a copy of the prescription, and a clear photo sent by email or text works perfectly.
How long do prescription lenses take?
Single vision about 1 week, progressives about 2 weeks, custom tints add 1 week, and specialty lenses (high-curve, photochromic, polarized) take 2–3 weeks.
Can I use my FSA or HSA?
Yes — prescription eyewear and prescription lenses are FSA/HSA eligible. Non-prescription sunglasses are not eligible.
What about manufacturer warranties?
We assist with manufacturer warranty claims to the fullest extent each manufacturer allows. Contact us and we'll handle the process with the brand on your behalf.
Can I visit you in person?
Yes — we're a family-owned luxury eyewear boutique and full-service optometric practice in Roswell, Georgia (Atlanta). Eye exams, fittings, and adjustments are all available in store.