Refund policy
Many of our pieces are one-of-a-kind or produced in very small numbers and cannot be replaced. For that reason, all sales are final and we do not offer monetary refunds on any brand — including our own Gazal Eyewear line.
What we may be able to offer
If something isn't right, contact us. At our discretion we may offer one of the following:
- Store credit on file. Store credit never expires. Once a store credit has been used, that purchase is final — no further exchanges.
- A one-time exchange. Fees may apply.
What we can offer, and any fees, depend on the brand, on whether the item is custom or made-to-order, and on any lens customizations. Prescription lenses, tints, coatings and similar lens work are made specifically for you, so they are custom and generally non-returnable.
Eligibility
- Shipped orders: contact us within 3 days of delivery.
- In-store purchases: within 3 days of purchase.
- Items must be unworn and in original condition, with the original case and packaging.
Defective, damaged, or wrong item shipped
If an item arrives defective or damaged, or the wrong item was shipped, contact us and we'll make it right. Custom prescription lenses are made specifically for you — contact us with any concerns about your lenses and we'll make it right within the limits above.
Nothing in this policy limits any rights you may have under applicable law.
Contact us
Gazal Eyecare
76 Norcross Street, Suite B
Roswell, GA 30075
(470) 729-2020